Overview

Satisfaction guaranteed or money back!

Details

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return and reprint  or a full refund,  the item must have a defect and in the same condition that you received it.

It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Returns – Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account and/or  your credit card company, it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@candlesbook.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support @ candlesbook.com 

Shipping costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at support @ candlesbook.com